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Secretlab

The Secretlab Story: Two Gamers Who Took the Chair Seriously

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Ian Ang and Alaric Choo were competitive gamers in Singapore — the kind who sit for ten-hour stretches and know exactly which centimetre of a chair fails first. In 2014, unable to find seating that took their world seriously (office chairs were dull, 'gaming chairs' were flimsy costumes), they started Secretlab in 2014 with modest savings and a conviction the furniture industry found amusing: that gamers deserved engineering, not just racing stripes.

Their credibility was the marketing. They were visibly of the community they sold to — they spoke fluent esports, sponsored tournaments and teams, and iterated on feedback from streamers whose chairs appear on camera for thousands of hours a year. Every major broadcast became an unpaid showroom: the chair behind the champion. The company reportedly turned a profit within its first months and grew into one of the category's defining brands, its limited-edition collaborations selling out like sneaker drops.

The deeper move was semantic: Secretlab did not position the chair as a peripheral but as equipment — the athlete's seat, engineered like one. In doing so it borrowed the oldest trick in sports marketing (the hero's gear) for a sport played sitting down. A niche the incumbents dismissed turned out to contain millions of people who had simply never been taken seriously before.

Why this story works
Primary driver: Oxytocin — built by our own

Secretlab is insider storytelling: when founders demonstrably belong to the tribe they serve, every product decision reads as care rather than marketing — oxytocin through authenticity. The streamer-visibility loop is proof-placement, putting the product behind heroes at their moment of performance, Adidas-style. And reframing chair as equipment upgraded the entire purchase from furniture budget to identity budget.

Steal this for your own storytelling
  • Serve a tribe you can prove you belong to — fluency in their world is unfakeable marketing.
  • Place your product where your customers' heroes perform, and let the association tell the story.
  • Rename your category upward (chair → equipment); the frame sets the price ceiling.
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